Cardinal Limousine takes privacy and information management seriously. This privacy policy discusses what information we collect, how we use and manage that information, and how you can contact us to discuss your information. This policy is part of our Terms of Use, which provides important information about using our website. You may not use our website if you do not agree to these Terms.
WHAT INFORMATION WE COLLECT
Cardinal Limousine collects the following categories of information from you when you use our Website or make a reservation:
Information you provide directly:
- Your full name
- Email address
- Phone number
- Billing address
- Pickup and drop-off locations for your reservations
- Ride details, including date, time, duration, and distance
- Any communications you send to us
Payment information (handled by our payment processor):
When you make a payment, your full payment card details are entered securely into Stripe, our PCI-DSS compliant payment processor. We do not store full card numbers on our systems. We retain only the card brand (e.g., Visa, Mastercard), the last four digits, and the expiration date for identification and record-keeping purposes.
Information collected automatically:
- IP address
- Browser type and operating system
- Pages visited on our Website and time spent on them
- Referring website
- Cookie data (described in the Tracking Technologies section below)
We may update the categories of information we collect from time to time. Material changes will be reflected in this Privacy Policy.
HOW WE USE PERSONAL INFORMATION
We will use your Personal Information to enable us to provide the service indicated or information you requested when you provided the information. It is a necessary part of all of our services and website access that Personal information we collect may be stored and processed in the United States and/or any other country in which Cardinal Limousine provides services, and by using the Website, you consent to any such storage, processing and transfer of information into and out of your country, state, and/or territory.
If you have provided your Personal Information to use our travel services, our use of your information will include providing you with travel confirmations, updates and notifications, receipts, and managing your account, including processing bills, and communicating with you. We will use the methods of communication available based on the information you have provided (e.g., if you provide us with a cell phone number as the method of communication, we will use text messaging to notify you of updates and connect you to your service provider). If you create a profile with Cardinal Limousine, we will use the information you provide to enable us to provide you with a more personalized experience and additional service features made possible based on the information you give us.
We may also use your Personal Information to notify you of special offers or services, if you have requested that we provide you with such information.
We may also use your Personal Information to identify you when you visit our Website, to improve the operation and usefulness of our Website, to enable us to improve our services and products, and comply with applicable laws and law enforcement. Cookie data use is addressed below under “Tracking Technologies”.
Users have the opportunity at any time to remove themselves from Cardinal Limousine’s communications by responding to the opt-out information provided on our Website and email broadcasts and/or calling (818) 939-6971.
CHILDREN’S PRIVACY
Cardinal Limousine’s services are intended for adult use only. Our Website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from individuals under 18. If you believe that we have inadvertently collected personal information from a child, please contact us at info@cardinallimo.com or (310) 596-5912, and we will promptly delete that information.
If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please contact us so we can take appropriate action.
HOW WE PROTECT PERSONAL INFORMATION
Personal information collected via the Website may be stored and processed in the United States and/or any other country in which Cardinal Limousine provides services, and by using the Website, you consent to any such storage, processing and transfer of information into and out of your country, state, and/or territory.
We work hard to implement and maintain security features that protect Cardinal Limousine and our customers against the unauthorized access, alteration and destruction of information we collect from users inside and outside the company. We use high-level electronic commercial data security protection available, and we encrypt information at the individual data item level. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security and will not be liable for security breaches.
THIRD-PARTY SERVICE PROVIDERS
To deliver our services, we share certain personal information with the following service providers. Each is bound by their own privacy and security obligations and may only use your data to provide services to us:
- Stripe (payment processor) — Stripe securely processes your payments and stores your full payment card information in a PCI-DSS compliant manner. We do not store full payment card numbers on our systems; we retain only limited details such as your card brand, the last four digits, and expiration date for record-keeping purposes.
- Notion (customer database) — We use Notion to store your customer record, including your name, email address, phone number, billing address, and the limited payment card details listed above.
- n8n (workflow automation) — We use n8n to automate processes between our systems. It may transmit your personal information between Stripe, Notion, and our internal communication tools to fulfill your reservations and process billing.
Cardinal Limousine does not sell your personal information to any third party.
CALIFORNIA RESIDENTS — YOUR PRIVACY RIGHTS UNDER CCPA/CPRA
The California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”) provide California residents with specific rights regarding their personal information. This section describes those rights and how to exercise them.
Categories of Personal Information We Collect
In the past twelve months, we have collected the following categories of personal information about California residents:
- Identifiers — your name, email address, phone number, and IP address
- Personal information categories under Cal. Civ. Code § 1798.80 — your billing address
- Commercial information — records of services purchased, including reservation history, pickup and drop-off locations, ride duration, and distance
- Financial information (limited) — card brand, last four digits, and expiration date of payment cards (full card data is held by our payment processor, Stripe)
- Internet or other electronic network activity — information about your interactions with our Website, collected via cookies and analytics
Sources of Personal Information
We collect this information directly from you when you make a reservation or contact us, and from our payment processor (Stripe) when you complete a payment.
Business Purposes
We use this information to: provide and deliver transportation services; process payments and charges; communicate with you about your reservations; maintain records; prevent fraud; comply with legal obligations; and improve our services.
Categories of Third Parties With Whom We Share Information
We share personal information with the third-party service providers listed in the “Third-Party Service Providers” section above. We may also disclose information when required by law or to protect our legal rights.
Sale or Sharing of Personal Information
Cardinal Limousine does not sell your personal information for monetary consideration and does not share your personal information for cross-context behavioral advertising.
Your Rights
If you are a California resident, you have the right to:
- Know what personal information we have collected about you, its sources, the purposes for which it is used, and the third parties with whom it is shared
- Delete your personal information, subject to certain exceptions (such as information we must retain to comply with legal obligations, complete a transaction, or for security purposes)
- Correct inaccurate personal information we hold about you
- Opt out of the sale or sharing of your personal information (we do not sell or share personal information as defined above, so no action is required)
- Limit the use of any sensitive personal information we collect
- Non-discrimination — we will not deny you services, charge different prices, or provide a different level of service for exercising any of these rights
How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: info@cardinallimo.com
- Phone: (310) 596-5912
- Mail: 9935 Santa Monica Blvd, Beverly Hills, CA 90212
We may need to verify your identity before responding to your request, which may involve confirming information you provided during registration or your most recent reservation. We will respond to verifiable requests within 45 days. If we require additional time (up to an additional 45 days), we will inform you of the extension in writing.
TRACKING TECHNOLOGIES
We use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
In addition to the other uses of Personal Information described herein, we use cookies to remember users’ settings (e.g., language preference), and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website, but your ability to use some features or areas of our Website may be limited.
Cardinal Limousine employs a number of tracking technologies on its Website in order to improve our Website, products and services. Currently we use Google Analytics. More information about this service may be located here: https://support.google.com/analytics/answer/2992042?hl=en
DATA RETENTION
You may request that we delete your Personal Information and after such request, we will retain and use your Personal Information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
CONTACT FOR ANY PRIVACY CONCERNS
Cardinal Limousine 9935 Santa Monica Blvd Beverly Hills, CA 90212
By telephone: (818) 939-6971
By email: info@cardinallimo.com
Cardinal Limousine may also disclose your information: (1) if Cardinal Limousine determines a violation of the Terms has occurred; (2) if Cardinal Limousine believes such disclosure is necessary to identify or bring legal action regarding injury or interference with the rights of Cardinal Limousine or another user of the Website; (3) to respond to legal process or as otherwise required by law; and (4) to assist Cardinal Limousine in fraud protection or investigation.
You understand that information received from you may be used by Cardinal Limousine for any or all of the reasons described herein.
NONE OF THE CARDINAL LIMOUSINE PARTIES SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY DATA BREACH OR UNAUTHORIZED ACCESS TO USER CONTENT OR OTHER INFORMATION ON OR SUBMITTED THROUGH THE WEB SITE, REGARDLESS OF THE LEVEL OF CARE USED BY CARDINAL LIMOUSINE.